General terms and conditions of use and booking of HolaCamp accommodation

It is important that you (hereinafter, "the User"), carefully read the following general conditions of Use of the Web and the process of contracting or booking ("the Booking/s") of accommodation or holiday accommodation services ("the Service/s"), so that you are correctly informed and accept both the conditions of access and navigation on the holacamp.net website, as well as the terms and conditions governing the contracting of the Services offered by:

Owner: DREAM CAMP CAPITAL, S.L.

Registered office: C/ Balmes, 150 Entlo. 4ª - 08008 BARCELONA

VAT NO: B44760635

Registration: Barcelona Mercantile Register, Page B-595931, Volume 48780, Folio 211 Telephone: 933 939 279

Email: info@holacamp.net 

Hereinafter referred to as "THE PROVIDER". 

General conditions of use of the portal

Access by the User to w.w.w.holacamp.net, hereinafter, "the Portal" or "Web", is conditional upon the prior reading and acceptance of these GENERAL CONDITIONS OF USE, or those in force at the time of access. If the User does not agree with these conditions of use, he/she must refrain from using this Portal and from operating on it.

However, access to certain content may be subject to certain specific conditions, which in any case will be shown by the PROVIDER to the User, who, if applicable, must expressly accept them.

By browsing the PROVIDER's Portal, you acquire the status of USER. Browsing the Portal implies acceptance as USER of the conditions of use, without prejudice to the express acceptance by the USER of the General Contracting Conditions, the data protection policy, as well as, where appropriate, the Special Conditions, which may exist in relation to the provision of services.

At any time, the PROVIDER may modify the presentation and configuration of the Website, of the information and legal documentation and of the services and contents provided, all in accordance with the provisions of article 126 and 126 bis of Royal Decree 1/2007 of 16 November.

Applicable conditions on links and links:

All the contents of this Portal are property of the PROVIDER, although, in the case of links to other websites managed by third parties, outside the PROVIDER, the PROVIDER cannot guarantee the content or information contained in third party websites accessible through these links, nor the correctness of their content. Consequently, the PROVIDER is exempt from any liability for damages of any kind that may arise from the use of these links.

However, if the User has effective knowledge that the activities carried out through these websites are illegal, he/she must inform the PROVIDER, who will proceed to disable the link.

Links on other websites to the PROVIDER's Portal.

The information available on the Portal, which is not subject to prior registration, is accessible to users, although its commercial exploitation or exploitation for advertising purposes is strictly prohibited. It is also forbidden to reproduce, distribute, transmit, adapt or modify, with any tool or by any means, either the contents of this website or its design.

Access to the Portal by minors is prohibited. If a minor accesses the Portal and/or registers on it, the PROVIDER shall presume that such access has been made with the prior and express authorisation of their parents or legal representatives, without prejudice to the PROVIDER being able to carry out the checks it deems appropriate.

The PROVIDER is not responsible for the veracity of the registration data provided by the User. The User undertakes and is solely responsible for the adequacy, truthfulness and accuracy of the information provided to the PROVIDER.

Terms and Conditions of Use of the Portal

Access to or use of the Portal for illegal or unauthorised purposes shall be the sole responsibility of the User, and it is forbidden for the User to carry out the following activities, among others:

  • Using the Portal for the installation or publication of viruses or harmful programs or files
  • Use the Portal in a way that may cause damage, interference or malfunctions in the SUPPLIER's computer systems.
  • Breach the security and/or authentication measures of the Portal and/or any network connected to it.
  • Registering under a false identity, impersonating a third party and/or engaging in any activity that may mislead other users as to the identity of the originator of a message.
  • Use the Portal to collect personal data of other users.
  • Prevent the proper development of an event, contest, promotion or any other activity that the PROVIDER decides to carry out through the Portal.
  • Saturate the infrastructure of the Portal or the PROVIDER's systems or networks, as well as the systems and networks connected to it.
  • Use the Portal in a way that may violate good faith, the law, morality or public order.

Any of the actions carried out by the User in this sense will entitle the PROVIDER to exercise the appropriate legal actions to defend its rights and to delete and/or block the User's account, without the User being able to request any compensation for this.

Responsibilities and guarantees for the use of the Portal

The PROVIDER declares that it has adopted all necessary measures that the state of the art and its possibilities allow it, to guarantee the proper functioning of the Portal, to reduce system errors and to guarantee maximum security to the Users, but it cannot guarantee the damages caused to the User by any person who infringes the conditions that the PROVIDER establishes in its Portal and/or the technical security measures.

The PROVIDER does not guarantee to the Users the usefulness or performance of the contents of its Portal.

Neither does the PROVIDER guarantee, where applicable, the legality, reliability, truthfulness and usefulness of the contents supplied by third parties to its Portal, guaranteeing it only with regard to the contents published on its Portal.

Intellectual and industrial property rights

The PROVIDER is the owner and/or holds the corresponding licences for the intellectual and industrial property exploitation rights over the design and programming of the Portal, as well as over the contents offered therein. Under no circumstances will access and/or browsing entitle the User to make use of such rights other than those strictly necessary to enjoy the provision of the Service in accordance with the Conditions of Use.

The contents of the website, as well as the copyright and intellectual property rights of the same belong to the PROVIDER or its content providers. As a User, you may access the website and print a copy of the contents that you access during your visit for your personal use, but any other use of the Portal and its contents that may infringe industrial and/or intellectual property rights, and/or that may damage or deteriorate the normal operation of the Portal, the property or rights of the PROVIDER or its suppliers, or the rest of the USERS or, in general, of any third party, is prohibited.

References to trademarks, trade names or other distinctive signs imply a prohibition on their use without the express written consent of the PROVIDER and/or their legitimate owners.

All intellectual and industrial property rights on the contents and/or services of the Portal are reserved, and in particular, it is forbidden to modify, reproduce, publicly communicate, copy, transform or distribute by any means and in any form, all or part of the contents of the Portal for public or commercial purposes, without the express authorisation of the PROVIDER.

If the User becomes aware of the existence of any illicit, illegal or contrary to the law content or could involve infringement of Intellectual and/or industrial property rights, he/she shall notify the PROVIDER at the following e-mail address info@holacamp.net

General terms and conditions

These General Conditions have been drawn up in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007 of 16 November, which approves the Revised Text of the General Law for the Defence of Consumers and Users and other complementary laws, Law 6/2020 regulating certain aspects of electronic trust services, the Catalan Tourism Law 13/2002, decree 75/2020 on tourism in Catalonia and other applicable regional regulations.

The PROVIDER informs that the procedures for making Reservations are those described in these general conditions, as well as those other specific procedures that are indicated on screen on this Portal site during browsing, so that the User declares to know and accept these procedures as necessary to access the products and services offered on the Portal.

All information provided during the contracting process will be stored by the PROVIDER, so that the User will also be able to store it. Any modification and/or correction of the data provided by Users during browsing must be carried out according to the indications included in the Portal.

Object

This contractual document contains the General Conditions whose purpose is to regulate both the provision of information and the commercial relations that arise between the PROVIDER and the third party Users of the Portal ("Clients"), who make Service Reservations through the Portal. It is not possible to contract any Service without prior acceptance of these General Conditions.

These General Conditions will remain published on the Website at the disposal of the Clients in order to reproduce them and keep them as confirmation of the contract, and may be modified at any time by the PROVIDER, by publishing these modifications on the holacamp.net Portal so that they may be known by the Clients, always before visiting the Portal or making any Reservation. It is the responsibility of the Clients to read them prior to making any Reservation, as those that are to be made at the time of making the Reservation will be applicable.

Reservations made through the Portal imply the acceptance as a Client, without reservations of any kind, of each and every one of these General Conditions, as well as, if applicable, of the Specific Conditions that may exist in relation to the contracting of the same.

Reservations made by a minor who falsifies the information in the registration shall be understood to be made under the supervision and authorisation of their parents or legal representatives. The acceptance of this document implies that the Client:

  • You have read, understand and comprehend the above.
  • The language in which the contract has been drawn up and will be concluded is Spanish.
  • A person with sufficient capacity to contract.
  • It assumes all the obligations set forth herein.

These conditions shall have an indefinite period of validity, and shall remain in force for as long as they are accessible through the Portal, and shall be applicable to all contracts made through the Website, without prejudice to the Special Conditions that may be in force at the time of making the Reservation.

Identity of the contracting parties

We hereby inform you of the identification and contact details of the INFORMATION SOCIETY SERVICE PROVIDER that operates the holacamp.net portal, (hereinafter, the Portal) owned by DREAM CAMP CAPITAL, S.L. with registered office at C/ Balmes, 150 Entlo. 4ª - 08008 BARCELONA NIF B44760635, and registered in the Mercantile Register of Barcelona, Sheet B-595931, Volume 48780, Folio 211, with customer service telephone 933 939 279 and email info@holacamp.net

And on the other hand, the Client, who will fill in the details on the booking form and accept the present conditions in order to contract the service requested.

We also inform you that all persons staying at the establishment must be identified, in accordance with current regulations.

Portal access and electricity procurement access

Access to and consultation of the catalogue of Services published on the Portal: holacamp.net is free of charge and free of charge, and users do not need to register. The PROVIDER reserves the right to cancel or, where appropriate, temporarily suspend access to the Website for those users who maintain debit or unpaid balances with the PROVIDER or who have not accepted the updates to the General Conditions.

Services offered on the Portal

All Hosting Services will be offered through the holacamp.net Portal and the PROVIDER will indicate the characteristics of the Service, availability of the same, full price, discounts, as well as the possibility of offering other related or accessory services, which will be invoiced together in all cases.

Booking Process

The calendar of availability of the accommodation and the on-line Booking Services are merely informative, and are only intended to offer the User the possibility of consulting the availability of the accommodation. Prior to the confirmation of the booking, the User is aware of the existence of possible restrictions in relation to specific Services that may not be available during their stay or regarding the restricted use of certain areas of the establishment. The User accepts and undertakes to use the accommodation and the facilities of the establishment in an appropriate manner.

Consult the internal rules of the "HolaCamp Accommodation" in the following link: Internal regulations HolaCamp Accommodation. The User must be previously informed of these Internal Regulations of HolaCamp Accommodation, which will be understood to be accepted by the fact of making the Reservation. Any breach of these rules or any behaviour contrary to good customs and public order may allow the establishment to ask the User to leave the establishment without any compensation or without any refund if a charge has already been made. The establishment shall not be liable for any direct or indirect damage that may be caused as a result of misuse of the accommodation, including but not limited to: damage, loss following fire, theft, crime, accidents or other types of damage.

At the moment of making the total payment in advance or the partial payment in advance, as provided at the time of the Reservation, the User will receive an e-mail confirming whether his/her reservation has been confirmed, and this e-mail will serve as proof of the Reservation. In the event that confirmation of the Booking is not received within 24 hours, the Booking will be considered not to have been made. In such a case, any amount paid by the User shall be returned to the User as soon as possible. The User must check the booking confirmation and notify us immediately, in writing, of any errors. At the time of entry to the establishment must accompany the proof of the Booking.

1.- Accommodation:

  • The accommodation will be available from 16:00h on the contracted day of arrival.
  • Departure must take place before 12:00 noon on the last day contracted. The accommodation must be left in the same condition as on the day of arrival: furniture in place, waste and rubbish removed, lights and fans/heaters turned off.
  • Bed linen and towels included.
  • Smoking is prohibited inside the accommodation.
  • Pets are not allowed in any accommodation.
  • In no case may the maximum occupancy established for each type of accommodation be exceeded.
  • One vehicle is allowed per accommodation, included in the price. The vehicle must be parked in the area indicated by the campsite.

The people who have access to the accommodation and the campsite facilities are those who register at the time of arrival during the check-in process. In the event that there are any remaining places in the accommodation, the persons who are added to the booking after the check-in process must register at the campsite reception and pay the relevant amounts.

2.-Guarantee at the expense of the HolaCamp client

HolaCamp reserves the right to request an amount of €100 by credit card, as a guarantee against possible damages that may be caused. The refund (if applicable) will be made between 2 and 7 calendar days after the departure date.

Price and method of payment

Pricing, prepayment and invoicing

  • Prices are subject to change up to the time of booking confirmation. Any price change will be duly informed. No modification will be applied to the prices once the booking is confirmed, as long as the initial conditions are maintained.
  • The prices indicated in respect of each Service are inclusive of any applicable taxes. These prices, unless expressly stated otherwise, do not include services not included in the offer. Prices depend on the type of room or accommodation and the dates chosen, and may be subject to updates.
  • The prices applicable to each product are those published on the Portal and are expressed in EURO currency.
  • The price breakdown will show the final price of the contracted Service, indirect taxes or any other applicable fees or taxes. A breakdown of the tourist tax will be included if applicable. The establishment will make its best efforts to ensure that the User is informed of said tax prior to contracting, although it is subject to possible modifications according to the applicable regulations.
  • Reservations must be paid in euros by bank card (Visa, Mastercard or Eurocard). Exceptionally, cash payment on arrival is accepted at the reception desk (maximum €999).
  • The final price of the stay is subject to the initially contracted concepts. Any modification of these (dates, occupants, extras) may lead to a variation of the price.
  • The deposit amount for reservations shall be:
      • For bookings made more than 7 days before the arrival date: 40% of the total amount.

    The remaining amount of the stay will be paid by payment link provided 7 days before the day of arrival or by online check-in. For bookings between 1 July and 31 August, the payment link will be provided 30 days before the day of arrival.

    • o For bookings made 7 days or less prior to arrival date: 100% of the total amount.

In any case, the remaining amount of the stay (if any) and the Tourist Tax must be paid at the reception desk on the day of arrival.

By accepting these General Contracting Conditions, the client accepts to receive the invoices derived from the contracting of the PROVIDER's Services in electronic format. However, in the event that the client wishes to receive the invoice in physical format (on paper), he/she must send an e-mail to the following address bookings@holacamp.net requesting the invoice in physical format, duly identifying him/herself and indicating the number of the Booking for which the invoice in physical format is requested.

Method of payment

The PROVIDER is responsible for the economic transactions and offers the following ways to make the payment of the Reservation and/or the advance payment. At the time of the Reservation, it may be indicated that only one of the methods listed here is valid for that specific Reservation.

Credit card payment is made via a secure connection and directly to the bank in charge of the transaction. All transactions will be handled directly by the payment server website without the PROVIDER or any third party having access to it.

The secure payment server will contact the financial institution that issued the card and request authorisation to make the purchase. The process will then return to the PROVIDER's website.

In the case of payment by credit card, or if this means of payment is to be included as a guarantee, the holder of the credit card used to make the reservation must correspond to one of the guests staying at the establishment. The credit card used for the Reservation will be requested on arrival to verify that the details provided are correct. The credit card holder must be present at the time of booking. Otherwise payment must be made at the establishment.
When, for any reason, it is not possible to charge the price, the Booking process will be automatically cancelled and the Booking will have no effect. The PROVIDER will automatically inform the Client of this situation by sending an email or SMS.

If a non-payment occurs (for reasons such as expiration of the payment method, lack of funds or any other cause), the PROVIDER reserves the right to suspend or cancel the Reservation. The issuer of some payment methods may charge certain fees for items such as a foreign currency transaction or other charges related to the processing of the payment method, which are beyond the control of the PROVIDER.

Other

  • The payment of the booking confirmation will be a sign of acceptance of the general conditions.
  • For each procedure (new booking, modification, etc.), a new confirmation document will be issued to replace (if any) the previous document. It is the responsibility of the holder to verify the information and, in case of error, to notify the Booking Centre immediately.
  • The allocation of a specific number of accommodation does not imply any obligation on the part of HolaCamp. HolaCamp reserves the right to change the allocated accommodation.
  • HolaCamp reserves the right to modify the opening hours of the services during the season, as well as to close the facilities without prior notice.
  • The information offered through HolaCamp's corporate website is for guidance purposes only and has no content or contractual value. If any user has taken the decision to contract based on inaccurate information published on the website, HolaCamp will inform the user and the user will have the right to cancel the reservation without any cost on their part.
  • At some of the HolaCamp campsites it is compulsory to wear an identification bracelet inside the campsite at all times, to ensure access control.

Security measures

The website uses information security techniques generally accepted in the industry, such as SSL, data entered on a secure page, firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorised access to data. To achieve these purposes, the Client accepts that the PROVIDER obtains data for the purpose of the corresponding authentication of access controls.

The PROVIDER undertakes not to allow any transaction that is or may be considered illegal by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them.

Additional services

Services not included in the accommodation offer or other services not provided by the establishment, unless otherwise indicated in the Reservation, will be invoiced separately if contracted by the Client.

Booking modification / cancellation policy

According to article 103.i of the Consumer/User Law (RDL 1/2007), the consumer's/user's right of withdrawal is not applicable to this contract.

The User may modify or cancel the reservation through any of the means of contact indicated on the website, and in this case the following conditions and penalties will apply.

The conditions for modification or cancellation of the booking will be those that appear in the Booking process specified on the Website and which the User must expressly accept at the time of making the booking. Cancellation policies may vary according to the market and dates booked, always being shown in the conditions of sale of the reserved rate.

Specifically:

  • The reservation can only be managed by the holder.
  • Any formalities or changes related to the booking must be requested in writing by e-mail to bookings@holacamp.net. Their acceptance will be assessed by the Booking Centre, which will duly communicate the resolution of the same. Acceptance of all requests is not guaranteed.
  • The date of receipt of the e-mail will determine the calculation of the amount to be refunded.
  • In the event of a change of dates, the applicable price will be that in force at the time of the change.
  • Any modification will lead to a recalculation of the amount of the deposit.
  • If the modification entails a reduction in the value of the initially contracted stay, a €50 modification fee will be charged.
  • Amendments received 15 days or less in advance will not be accepted.
  • Cancellations received more than 30 days before the contracted arrival date will receive a full refund of the deposit, minus a €50 cancellation fee.
  • Cancellations received 30 days or less prior to the contracted arrival date will result in the total loss of the deposit.

In the event of a no-show on the day of arrival, the reservation will be held until the balance of the amount paid on account has been used up, and for a maximum of 48 hours. After this period, the booking will be cancelled and the accommodation/plot will be available to the establishment for resale. Late arrival and/or early departure will not entitle you to a discount or refund.

After-sales customer service

Complaint forms are available on the website and in the establishment and are at the disposal of the Customer.

Any complaint or query that the Client considers appropriate or wishes to make will be dealt with by telephone: 933 939 279 or by e-mail to bookings@holacamp.net and will be dealt with as soon as possible, and may also be made at any time by e-mail or post to the following addresses:

Postal: DREAM CAMP CAPITAL, S.L., C/ Balmes, 150 Entlo. 4ª - 08008 BARCELONA

Mail: bookings@holacamp.net

Dispute resolution

Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online dispute resolution between the Client and the SUPPLIER, without the need to resort to the courts of law, through the intervention of a third party, called a Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties in order to reach an agreement, and may finally suggest and/or impose a solution to the conflict.

Link to the ODR platform: https://ec.europa.eu/consumers/odr/

Likewise, if you are dissatisfied with any aspect of the Service that has not been resolved by the SUPPLIER, you may, if you so wish, refer the matter to the consumer authorities.

Force majeure

THE SUPPLIER shall not be liable for any failure to perform due to unforeseen circumstances or causes beyond the control of the SUPPLIER including but not limited to acts of God, riots, pandemics, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes, lockouts or shortages of transportation, facilities, fuel, energy, labour or materials.

THE SUPPLIER shall have no liability for any failure or interruption of the Service, or for any limitations of use of the facilities for such reasons, to the extent that it is delayed or prevented by such causes, and for the entire period of time in question.

Exemption from liability

The SUPPLIER cannot guarantee the technical continuity of the Portal, the absence of faults or interruptions to the Website or that the Website will be available or accessible one hundred percent of the time. Nor can it guarantee the absence of viruses or other harmful components on the Website or on the server from which it is provided.

The User is responsible for the correct behaviour of all occupants. In the contrary case, the establishment reserves the right to expel the occupants of the accommodation, without the right to future claims or any type of compensation.

Unbundling and suspension or termination of the contract

If any of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, then that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.

THE PROVIDER may, without prior notice, suspend, restrict or terminate the Client's access to the Site, in whole or in part, for any valid reason, including, without limitation, where the Client fails to comply with or follow any of the obligations set out in this document or any applicable legal provision, licence, regulation, directive, code of practice or usage policy.

When the PROVIDER exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy that may be available to the Client.

Applicable law and jurisdiction

These conditions shall be governed by or interpreted in accordance with Spanish law in all matters not expressly established. The PROVIDER and the Client agree to submit to the courts and tribunals in Spain of the Client's domicile, if the Client is a consumer, any dispute that may arise from the provision of the Services that are the object of these Conditions. Otherwise, the courts and tribunals of the establishment shall be the courts and tribunals of the establishment.

Date of update 23/02/2024

In application of the provisions of articles 25 and 26 of Decree 159/2012, of 20 November, the person who has made the booking expressly declares that he/she has read and is aware of the booking conditions of his/her stay and their cancellation, in such a way that they form part of the contracting agreement reached, which is ratified with the acceptance of these conditions.