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It is important that you (hereinafter, “the User”) carefully read the following general conditions of Use of the Web and the contracting or reservation process (“the Reservation (s)”) of lodging or vacation accommodation services (“the Service (s)”), so that you are properly informed and accept both the conditions of access and browsing the holacamp.net website, and the terms and conditions that regulate the contracting of the Services offered by:
Owner: DREAM CAMP CAPITAL, S.L.
Registered office: C/ Balmes, 150 Entlo. 4ª — 08008 BARCELONA
NIF: B44760635
Registration: Barcelona Commercial Registry, Sheet B-595931, Volume 48780, Folio 211 Phone: 933 939 279
Email: info@holacamp.net
Hereinafter, “THE PROVIDER”.
Access by the User to w.w.w.holacamp.net, hereinafter, “the Portal” or “Web”, is conditioned on prior reading and acceptance of these GENERAL CONDITIONS OF USE, or those that are in force at the time of access. If the User does not agree to these terms of use, he/she must refrain from using this Portal and from operating on it.
However, access to certain content may be subject to certain specific conditions, which in any case will be shown by the PROVIDER to the User, who, if appropriate, must accept them expressly.
By browsing the PROVIDER's Portal, you become a USER. Browsing the Portal implies acceptance as a USER of the conditions of use, without prejudice to the express acceptance by the USER of the General Contracting Conditions, the data protection policy, and, where appropriate, of the Special Conditions, that may exist in connection with the provision of services.
At any time, THE PROVIDER may modify the presentation and configuration of the Web, the legal information and documentation and the services and content provided, all in accordance with the provisions of article 126 and 126 bis of Royal Decree 1/2007 of November 16.
Conditions applicable to links and links:
All content on this Portal is the property of the PROVIDER, although, in the case of links or hyperlinks (“links”) to other web pages managed by third parties, other than the PROVIDER, the PROVIDER cannot guarantee the content or information collected on third-party websites accessible through these links, nor the correctness of their content. Consequently, THE PROVIDER is exempt from any liability for damages of any kind that may arise from the use of them.
However, if the User has effective knowledge that the activities carried out through these websites are illegal, he must inform the PROVIDER who will proceed to disable the link.
Links on other web pages to the PROVIDER's Portal.
The information available on the Portal, and which is not subject to prior registration, is accessible to users, although its commercial exploitation or for advertising purposes is strictly prohibited. Neither is it allowed to reproduce, distribute, transmit, adapt or modify, with any tool or any means, neither the contents of this website nor its design.
Access to the Portal by minors is prohibited. If a minor accesses the Portal and/or registers on it, THE PROVIDER will presume that such access has been made with the prior and express authorization of their parents, or legal representatives, without prejudice to the fact that the PROVIDER can carry out whatever checks it deems appropriate.
THE PROVIDER is not responsible for the veracity of the registration data provided by the User. The User undertakes and is solely responsible for ensuring that the information provided to the PROVIDER is adequate, true and accurate.
Terms of Use of the Portal
The User is solely responsible for accessing or using the Portal for illegal or unauthorized purposes, and among others, the User is prohibited from carrying out the following activities:
Any of the actions carried out by the User in this regard will entitle the PROVIDER to take appropriate legal action to defend their rights and to delete and/or block the user's account, without the user being able to request any compensation for this.
Responsibilities and guarantees for the use of the Portal
The PROVIDER declares that it has adopted all necessary measures that the state of the art and its possibilities allow, to guarantee the proper functioning of the Portal, and to reduce system errors and guarantee maximum security for Users, but it cannot guarantee the damages caused to the User by any person who violates the conditions established by the PROVIDER on its Portal and/or technical security measures.
The PROVIDER does not guarantee to Users the usefulness or performance of the contents of its Portal.
The PROVIDER also does not guarantee, where appropriate, the legality, reliability, veracity and usefulness of the content provided by third parties to its Portal, guaranteeing it only with respect to the content published on its Portal.
Intellectual and Industrial Property Rights
The PROVIDER is the owner and/or has the corresponding licenses on the rights to exploit intellectual and industrial property on the design and programming of the Portal, as well as on the content offered therein. Under no circumstances will access and/or navigation entitle the User to use such rights other than those strictly necessary to enjoy the provision of the Service in accordance with the Terms of Use.
The contents of the website, as well as its copyright and intellectual property rights belong to the PROVIDER or its content providers. As a User, you may access the website and print a copy of the content you access during your visit for your personal use, but any other use of the Portal and its contents, which may violate industrial and/or intellectual property rights, and/or that may damage or deteriorate its normal functioning, the assets or rights of the PROVIDER, or its suppliers, or other USERS or, in general, of any third party, is prohibited.
References to brands, trade names or other distinctive signs are prohibited from using them without the express written consent of the PROVIDER and/or their legitimate owners.
All intellectual and industrial property rights and to the contents and/or services of the Portal are reserved, and in particular, it is prohibited to modify, reproduce, publicly communicate, copy, transform or distribute by any means and in any form, all or part of the contents of the Portal for public or commercial purposes, without the express authorization of the PROVIDER.
If the User becomes aware of the existence of any content that is illegal, illegal or contrary to the laws or could constitute an infringement of intellectual and/or industrial property rights, he will notify the PROVIDER at the following email address info@holacamp.net
These General Conditions have been prepared in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007 of 16 November, approving the Consolidated Text of the General Law on the Protection of Consumers and Users and other complementary laws, Law 6/2020 regulating certain aspects of electronic trust services, the Catalan Tourism Act 13/2002, the decree 75/2020 for tourism in Catalonia and other applicable regional regulations.
The PROVIDER informs that the procedures for making Reservations are those described in these general conditions, as well as those other specific ones indicated on the screen on this Portal site while browsing, so that the User declares to know and accept these procedures as necessary to access the products and services offered on the Portal.
All information provided during the contracting process will be stored by THE PROVIDER, so that the User may also store it. Any modification and/or correction of the data provided by Users during navigation must be made according to the indications included in the Portal.
Object
This contractual document contains the General Conditions whose purpose is to regulate, both the provision of information and the commercial relationships that arise between the PROVIDER, and the third party Users of the Portal (“Customers”), who make Service Reservations through it, and it is not possible to contract any Service, without the prior acceptance of these General Conditions.
These General Conditions will remain published on the website at the disposal of Customers to reproduce and save them as confirmation of the contract, and may be modified at any time by the PROVIDER, by publishing such modifications on the holacamp.net Portal so that they can be known to the Customers, always before visiting the Portal or making any Reservation. It is the responsibility of Customers to read them prior to making any Reservation, since those that are going to be made at the time of making the Reservation will be applicable.
Reservations made through the Portal imply acceptance as a Customer, without reservations of any kind, of each and every one of these General Conditions, as well as, where appropriate, of the Special Conditions, that may exist in connection with the contracting of the same.
The making of Reservations by a minor who falsifies the information in the registration will be understood to have been carried out under the supervision and authorization of their parents, or legal representatives. Acceptance of this document implies that the Customer:
These conditions will have an indefinite period of validity, and will remain in force for as long as they are accessible through the Portal, and will be applicable to all contracts made through the Website, without prejudice to any particular Conditions that may govern at the time of making the Reservation.
You are informed of the identification and contact details of the Information Society Service PROVIDER that operates on the holacamp.net portal, (hereinafter, the Portal) whose ownership is DREAM CAMP CAPITAL, S.L. with registered office at C/ Balmes, 150 Entlo. 4ª — 08008 BARCELONA NIF B44760635, and registered in the Barcelona Mercantile Registry, Sheet B-595931, Volume 48780, Folio 211, with customer service number 933 939 279 and email info@holacamp.net
On the other hand, the Customer who will fill in the data on the reservation form and accept these conditions to contract the requested service.
It is also informed that the identification of all people staying at the establishment will be necessary, in accordance with current regulations
Access and consultation of the catalog of Services published on the Portal: holacamp.net is free and free of charge, with no need for user registration. THE PROVIDER reserves the right to cancel or, where appropriate, temporarily suspend access to the Website, for those users who have outstanding or unpaid balances with THE PROVIDER or who have not accepted updates to the General Conditions.
Services offered on the Portal
All hosting Services will be offered through the holacamp.net Portal and the PROVIDER will indicate the characteristics of the Service, its availability, full price, discounts, as well as the possibility of offering other related services or accessories, which will be billed in any case all together.
Reservation Process
The accommodation availability schedule and the on-line Booking Services are merely informative, and are only intended to provide the User with the possibility to check the availability of the accommodations. Before confirming the reservation, the User is aware of the existence of possible restrictions in relation to specific Services that may not be available during their stay or with respect to the restricted use of some areas of the establishment. The User accepts and undertakes to use the accommodation and facilities of the establishment properly.
Consult the internal regulations of “HolaCamp Accommodations” at the following link: Internal regulations | HolaCamp Accommodation. The User must be informed in advance of these Internal HolaCamp Accommodation Regulations, which will be understood to have been accepted by the fact of making the Reservation. Any breach of the same or any behavior contrary to good customs and public order may allow the establishment to ask the User to leave the establishment without any compensation or without any type of refund if a charge has already been made. The establishment will not be responsible for any direct or indirect damage that may be caused as a result of the misuse of the accommodation, including without limitation: destruction, loss after fire, theft, crime, accidents or other types of damage.
At the time of making the full advance payment or the partial payment in advance, as available at the time of the Reservation, the User will receive an e-mail confirming if their reservation has been confirmed, this e-mail serving as proof of the Reservation. In the event that the confirmation of the Reservation is not received within 24 hours, the reservation will be considered not made. In this case, any amount paid by the User must be returned to the User as soon as possible. The User must verify the reservation confirmation and immediately notify us, in writing, of any errors. At the time of entering the establishment, you must accompany the proof of the Reservation.
1.- Accommodation:
The people who have access to the accommodation and the campsite facilities are those who register upon arrival during the check-in process. If they have any remaining space in the accommodation, people who are added to the reservation after the check-in process must register at the Camping Reception and pay the relevant amounts.
2.-Warranty by the HolaCamp customer
HolaCamp reserves the right to request an amount of 100€ by bank card, as a guarantee against any damages that may be caused. The return (if applicable) will be made between 2 and 7 calendar days after the departure date.
Pricing, Prepayment and Billing
In any case, the remaining amount of the stay (if any) and the Tourist Tax will be paid at the reception on the day of arrival.
By accepting these General Contract Conditions, the customer agrees to receive the invoices derived from the contracting of the PROVIDER's Services in electronic format. However, if the customer wants the invoice in physical format (on paper), he must send an email to the following address bookings@holacamp.net requesting the invoice in physical format, properly identifying himself and indicating the Reservation number from which the physical invoice is requested.
Form of payment
The PROVIDER is responsible for economic transactions and provides the following ways to make payment for the Reserve and/or prepayment. At the time of the Reservation, it may be indicated that only one of those collected here is valid for that specific Reservation.
Credit card payment is made through a secure connection and directly to the bank responsible for the transaction. All procedures will be managed directly through the payment server's website without the PROVIDER or any third party being able to access it.
The secure payment server will contact the financial institution that issued the card and request authorization to make the purchase. The process will then return to the PROVIDER's website.
In the case of payment by card, or if this payment method must be included as a guarantee, the holder of the credit card used to book must correspond to one of the guests staying at the establishment. The credit card used in the Reservation will be requested upon arrival to verify that the details provided are correct. The credit card holder must be present at that time. Otherwise, payment must be made at the property.
When, for any reason, it is not possible to charge the price, the Reservation process will be automatically canceled and the Reservation will not take effect. The PROVIDER will automatically inform the Customer of this situation by sending an email or SMS.
If a default occurs (for reasons such as the expiration of the payment method, lack of funds or any other cause), THE PROVIDER reserves the right to suspend or cancel the Reservation. The issuer of some payment methods may charge certain fees for concepts such as a foreign currency transaction or other charges related to the processing of the payment method, which is not the responsibility of the PROVIDER.
Other
Safety measures
The website uses information security techniques generally accepted in the industry, such as SSL, data entered on a secure page, firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these purposes, the Customer accepts that THE PROVIDER obtains data for the purpose of the corresponding authentication of the access controls.
The PROVIDER undertakes not to allow any transaction that is or may be considered illegal by the credit card brands or the acquiring bank, that may or has the potential to damage their good will or negatively influence them.
Services not included in the accommodation offer or those other services that are not provided by the establishment, unless otherwise indicated in the Reservation, will be billed separately if they are contracted by the Customer.
According to article 103.i of the Consumers/Users Act (RDL 1/2007), the Consumer/User's Right of Withdrawal does not apply to this contract.
The User may modify or cancel the reservation through any of the means of contact indicated on the website, and in this case the following conditions and penalties will apply.
The conditions for modifying or canceling the reservation will be those that appear in the Reservation process specified on the Web and that the User must expressly accept at the time of making the reservation. Cancellation policies may vary depending on the market and dates booked, always being shown in the sales conditions of the reserved rate.
Specifically:
If you do not show up on the day of arrival, the reservation will be kept until the balance of the amount paid on account is exhausted, and for a maximum of 48 hours. After this deadline, the reservation will be canceled, leaving the accommodation/plot available to the establishment for resale. Late arrival and/or early departure does not entitle you to a discount or refund.
Complaint Forms are available on the website and in the establishment, which are available to the Customer.
Any complaint or query that the Customer deems appropriate or wishes to make will be answered during telephone service hours: 933 939 279 or by e-mail to bookings@holacamp.net and will be answered as soon as possible, and can also be made at any time by email or postal mail to the following addresses:
Postal: DREAM CAMP CAPITAL, S.L., C/ Balmes, 150 4th Entlo. — 08008 BARCELONA
Email: bookings@holacamp.net
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free platform for the resolution of online disputes between the Customer and THE PROVIDER, without the need to go to the courts of law, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict.
Link to the ODR platform: https://ec.europa.eu/consumers/odr/
In addition, if you are not satisfied with any aspect of the Service that could not be solved by THE PROVIDER, you can go to the consumer authorities if you wish.
THE SUPPLIER will not be responsible for any non-compliance due to unforeseen circumstances or for causes beyond the SUPPLIER's control including, but not limited to cases of force majeure, riots, pandemics, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes, lockouts or the shortage of transportation, facilities, fuel, energy, labor or materials.
THE PROVIDER will not be responsible for possible non-compliance or interruption of the Service, or for any limitations of use in the facilities for such reasons, to the extent that it is delayed or prevented for such reasons, and for the entire period of time in question.
The PROVIDER cannot guarantee the technical continuity of the Portal, the absence of failures or interruptions of the Website, or that it will be available or accessible one hundred percent of the time. Nor can it guarantee the absence of viruses or other harmful components on the Website or on the server from which it is supplied.
The User is responsible for the correct behavior of all its occupants. Otherwise, the establishment reserves the right to expel the occupants of the accommodation, without the right to future claims or to any type of compensation.
If any of these terms and conditions are found to be illegal, void, or for any reason unenforceable, this condition will be considered severable and will not affect the validity and enforceability of any of the remaining conditions.
THE PROVIDER may, without prior notice, suspend, restrict or terminate the Customer's access to the Web, in whole or in part, for any valid reason, including, without limitation, when the Customer fails to comply with or follow any of the obligations established in this document or any applicable legal provision, license, regulation, directive, code of practice or usage policies.
When THE PROVIDER exercises any of its rights or powers under this Clause, such exercise will not prejudice or affect the exercise of any other right, power or remedy that may be available to the Customer.
These conditions will be governed or interpreted in accordance with Spanish legislation where not expressly established. The PROVIDER and the Customer agree to submit to the courts and tribunals in Spain at the Customer's address, if he is a consumer, any dispute that may arise from the provision of the Services subject to these Conditions. Otherwise, they will be the courts and tribunals of the establishment.
Date of update 23/02/2024
In application of the provisions of articles 25 and 26 of Decree 159/2012, of November 20, whoever made the reservation, expressly declares to have read and known in advance the reservation conditions for their stay and their cancellation, so that they are part of the contract agreement reached, which is ratified with the acceptance of these.
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