Privacy Policy

Data Controller

The company responsible for the processing of your data under this Privacy Policy is:

DREAM CAMP CAPITAL, S.L.

VAT NO: B44760635

Address: C/ Balmes, 150 Entlo. 4ª - 08008 BARCELONA

E-mail address: info@holacamp.net

Web: holacamp.net

Telephone: 933 939 279

Registered in the Mercantile Register of Barcelona, Page B-595931, Volume 48780, Folio 211.

At DREAM CAMP CAPITAL, S.L., we recognise the importance of protecting your personal information and are committed to treating it responsibly and in accordance with data protection laws.

This privacy policy aims to regulate all aspects relating to the processing of data of the different users who browse or provide their personal data through the different forms located on the website.

Personal data

Personal data is information that identifies you or makes you identifiable. Through the website, in the boxes established for this purpose we collect the personal data that the user communicates to us: name, surname, email, telephone, postal address, town, etc., as well as all the data that the user voluntarily provides us with through any of the social networks in which he/she is registered. In this case, privacy will depend on the configuration established by the user as well as the terms and conditions of the social network itself.

The user's visit to the website does not imply that he/she has to provide any information about his/her personal data. However, in the event of providing them, the data will be processed in a lawful manner, subject at all times to the principles and rights set out in the RGPD 2016/679 of 27 April 2016 and the LOPDGDD 3/2018 of 5 December.

Purpose, duration and legitimacy of the processing:

The data provided by the user will be processed by us for the following purposes:
  • To deal with the application or request made by the user through the contact form located on the website. We collect and process the user's personal data in order to process and manage their application, query or any request made through this form. We will keep this data for the time necessary to comply with your request and for the time established by law with a minimum duration of 3 years. The basis of legitimacy of the data processing will be the consent given by the user by selecting the acceptance box of our privacy policy before sending the request. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
  • To improve your experience when browsing the website. We will keep this data as long as the user does not revoke their consent to the processing of the same by deleting the cookies and for the time established by law with a minimum duration of 3 years. The basis of legitimacy to improve your experience when browsing the website is the consent given by the user when accepting cookies. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
  • Manage our social networks and send you information about our activities and products. We will keep this data as long as the user does not revoke their consent to the processing of the same and for the time established by law with a minimum duration of 3 years. The legitimate basis for managing our social media and to send you our activities and news is your consent to this you give us for this purpose. You have the right to revoke your consent at any time without affecting the lawfulness of the processing based on your consent prior to its withdrawal.
  • Manage experiences or opinions regarding products and/or services by means of the testimonies of the users that will be published on the website in order to help other users. The only personal data that will be published about the testimonial will be the name and city of the user. We will keep the data provided as long as the user does not request its revocation and for the time established by law with a minimum duration of 3 years. The basis of legitimacy of the data processing will be the consent given by the user when registering through the form provided for this purpose on the website and selecting the acceptance box of our privacy policy before sending your request.
  • To attend to and manage the purchase made by the user through the booking engine located on the website. We collect and process the user's personal data in order to process the order and subsequent payment of the products and services offered on the website. We will keep this data for the duration of the contractual relationship between the parties and for the time established by law for the fulfilment of tax obligations. The basis of legitimacy of the data processing will be the execution of a purchase contract to which the interested party is a party. If the user does not provide their personal data, their purchase cannot be processed and the requested service cannot be provided.
  • To save the shopping cart abandoned and remind the User that he/she has left a product in the shopping cart, in case he/she has initiated a purchase by entering his/her e-mail address. The data will be kept from the moment the User adds the selected product to the shopping cart until the moment he/she confirms the purchase for a period not exceeding five days. The legitimate interest of the Data Controller in facilitating as much as possible the purchase of the product for which the User has shown an interest by adding it to the shopping cart shall be the basis for legitimising the processing of the data.
  • Send newsletters and bulletins about DREAM CAMP CAPITAL, S.L. products. With the user's consent, we collect and process their personal data in order to send them information about our products and services. We will keep this data as long as the user does not revoke their consent to the processing of the same and for the time established by law with a minimum duration of 3 years. The basis of legitimacy of the data processing will be the consent given by the user when selecting the acceptance box of our privacy policy before subscribing to the newsletter in the form provided for this purpose on the web. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
  • Managing the curriculum sent by the interested party using the form provided for this purpose and including it in the company's database of candidates. This data will be processed for a maximum period of one year, after which the data will be blocked for the legally established period of time, guaranteeing total respect for confidentiality both in the processing and in its subsequent destruction. The legitimate basis for managing and processing the curriculum of the person concerned is his or her consent, which he or she expresses by sending it and selecting the acceptance box of our privacy policy prior to sending it. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
  • Managing the loyalty card DREAM CAMP CAPITAL, S.L. card offered to our customers on our website. We collect and process the customer's personal data in order to issue this card as part of our services, so that they can benefit from our discounts and promotions. We will keep this data for the duration of the contractual relationship and for the time established by law, with a minimum duration of 3 years. The legitimate basis for managing the customer/loyalty card is the execution of a contract to which the person concerned is a party. If the user does not provide their personal data, their request cannot be processed and we will not be able to provide them with the loyalty and discount service offered by the DREAM CAMP CAPITAL, S.L. card.
  • Manage the competitions and prize draws organised on our website. We collect and process the user's personal data in order to manage their participation in the different draws or competitions organised by DREAM CAMP CAPITAL, S.L., as well as the subsequent communication to the winners. We will keep this data for the duration of the contest or draw and its subsequent exhibition as determined in the contest rules, as well as for the time established by law with a minimum duration of 3 years. The basis of legitimacy of the processing of the data will be the consent given by the user through the completion of the participation form provided for this purpose on the website and by selecting the box of acceptance of our privacy policy and the rules of the contest or sweepstakes. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
  • Management and development of the user's registration on the occasion of the attendance at an organised event or activity by DREAM CAMP CAPITAL, S.L. through the data collected in the form provided for this purpose on the website. This data will be kept for the duration of the activity of the event and for the time established by law with a minimum duration of 3 years. The basis of legitimacy of the processing of the data will be the consent given by the user through the completion of the participation form provided for this purpose on the website and by selecting the box to accept our privacy policy and the specific rules for the contest or sweepstakes. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
  • To manage bookings and provide accommodation services in our establishment to users through our reservation form located on the website. The data provided will be kept for the duration of the contractual relationship between the parties, as well as for the parties, as well as for the time established by law with a minimum duration of 3 years. The legitimate basis for attending to and managing the reservation made by the user through the web form will be the execution of a contract to which the interested party is a party. In the event that the user does not provide their personal data, the reservation cannot be processed and the requested service cannot be provided.
  • Manage the service of customer service" chat offered on our website for any questions about our services/products. services/products. In order to constantly improve the quality of our customer service, we record chat history for analysis and improvement purposes. These records are deleted once they have been evaluated and have served the time established by law with a minimum duration of 3 years. The basis of legitimacy is the consent you give us for the use of the service. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
  • Manage the sending of satisfaction surveys based on the purchase of the requested product or service in order to improve our customers' experience on a daily basis. Personal data will be deleted once the survey has been completed and for a reasonable time in order to make improvements, activate new services and comply with the requirements of applicable legislation. The processing of your data will be based on the legitimate interest to improve the quality of the service when the user has purchased goods and/or services. In the absence of such a contractual relationship, data processing will be based on the user's consent as set out in the current regulations in force. Likewise, in the event of withdrawal of consent to any of the processing, this will not affect the lawfulness of the processing previously carried out.

Assignment or communication of personal data and international transfers

Your data will not be communicated or disclosed to third parties, unless it is necessary for the provision of the service, there is a legal obligation or those providers linked to the Controller who act as processors.

Our servers are located in the European Union, and we generally engage service providers that are also located within the European Economic Area or in countries that have been declared to have an adequate level of protection. If we need to use external service providers that require the transmission of personal data outside the European Union or in countries that have not been declared with an adequate level of protection, we will ensure that we guarantee the security and lawfulness of the processing of your data by means of adequacy decisions, standard clauses, binding corporate rules, exemptions or any other instrument approved by the supervisory authority that provides adequate safeguards for the implementation of the international data transfer.

Updating of data

It is important that in order to keep the personal data up to date, the user informs us whenever there has been any change in them, otherwise, we are not responsible for the veracity of the data.

The user guarantees that the personal data provided are truthful, guaranteeing that all the information provided corresponds to the real situation, that it is up to date and accurate, being obliged to communicate any modification.

Third Party Data

If the user provides data of third parties for any purpose to DREAM CAMP CAPITAL, S.L., he/she guarantees that he/she has obtained these data in a lawful manner, that he/she has previously informed the affected parties, obtaining their consent to communicate them and that the information provided is accurate and truthful.

Mandatory nature of the information requested

All our forms have an asterisk (*) in the mandatory data. If the user does not provide these fields, or does not tick the box to accept the privacy policy, the information will not be allowed to be sent.

Rights of the persons concerned

You have the right to access your data and to obtain confirmation of their processing, as well as a copy of the personal data undergoing processing. You have the right to update them and request the rectification of data that are inaccurate or request deletion when the data are not necessary for the purposes for which they were collected. You may request the limitation of the processing of your data and oppose the processing of your data by revoking your consent, as well as exercise your right to data portability. Similarly, you have the right not to be subject to decisions based solely on automated processing of your personal data. You can exercise your rights by contacting us at C/ Balmes, 150 Entlo. 4ª - 08008 BARCELONA (Barcelona).

E-mail: calidad@holacamp.net. If you feel that your rights have not been properly addressed, you have the right to lodge a complaint with the supervisory authority at www.aepd.es.

Data processing of minors

Anyone who provides data through the forms on this website and accepts its processing declares that they are over 14 years of age, and access to and use of the portal by minors under that age is prohibited. If at any time, the Data Controller detects that a minor under 14 years of age has provided personal data, we will proceed to cancel them. Likewise, parents or guardians may in any case contact DREAM CAMP CAPITAL, S.L. to block the access account of minors in their care who have registered by falsifying their identity.

Social media

The purpose of tools such as Facebook, Twitter, Instagram, etc. or other social networks is to give visibility and dissemination to the activities carried out by our organisation. These tools store personal data on the servers of the respective services and are governed by their own privacy policy. We recommend reviewing and reading the terms of use and privacy policy of the social network at the time of registration, taking into account the different configuration possibilities in relation to the degree of privacy of the user profile on the social network.

Likewise, the Controller reserves the right to remove from its social networks any information published by third parties that violates the law, incites to do so or contains messages that violate the dignity of persons or institutions. It also reserves the right to block or denounce the profile author of these messages.

Treatment of Cookies

A cookie is a small file that is downloaded and stored on the user's computer when the user accesses a website. Cookies allow the website, among other things, to store and retrieve information about the browsing habits of the user or their computer and, depending on the information they contain and the way they use their computer, they can be used to recognise the user.

The user has the option to prevent the generation of cookies by selecting the corresponding option in their browser software. You can obtain more information by reading our Cookie Policy.
Last update: 01/03/2024  DREAM CAMP CAPITAL, S.L. C/ Balmes, 150 - Entlo. 4ª 08008 BARCELONA (Barcelona)